At RootOut, we don't just sell chemicals; we sell solutions. We are so confident in our high-grade pesticide formulations that we offer the most transparent refund policy in the industry. Your investment is safe with us.
💰 The 100% Performance Cashback Guarantee
We stand by our products. If you have purchased a product from RootOut.com.pk and it does not work as advertised or fails to eliminate the targeted pests, we will provide a Full Cashback Refund. No hidden catches, just pure commitment to results.
*Standard application guidelines must be followed for the guarantee to apply.
01. How to Claim Your Cashback
If the results are not satisfactory, follow these simple steps to initiate your refund:
Step 1: Contact our support team within 15 days of purchase via WhatsApp or Email.
Step 2: Provide a brief description of the pest issue and a photo/video of the area where the product was applied.
Step 3: Our experts will review the application process. If the product failed to perform, your refund will be processed immediately.
02. Damaged or Incorrect Deliveries
We take extreme care in packaging, but if you receive a bottle that is leaking, damaged, or is not what you ordered:
- Report the issue within 24 hours of delivery.
- Keep the original packaging and the invoice.
- We will send a fresh replacement at Zero Extra Cost or issue a full refund, whichever you prefer.
03. Refund Processing Time
Once a refund is approved by the RootOut team:
- EasyPaisa/JazzCash: Refunded within 24-48 hours.
- Bank Transfer: Refunded within 3-5 business days depending on your bank.
- COD Orders: We will contact you for your preferred digital wallet or bank details to send the money back.
04. Order Cancellation
You can cancel your order any time before it has been dispatched. Once the product has left our Karachi headquarters and is with the courier, cancellation will be treated as a return, and shipping charges may apply.
05. Non-Refundable Scenarios
We cannot offer a refund in the following cases:
- The product was used in a way that contradicts the safety and application label.
- The product was purchased from an unauthorized reseller and not directly from RootOut.com.pk.
- The claim is made after 15 days of the delivery date.
